Sunday, September 30
At The Going Down of The Sun
Booker on Brown on Britishness
Patientline -The End
The reason is as we have pointed out on this blog more than a few times (see labels below) is that Patientline's vastly over paid Directors and senior managers got it badly wrong. They over expanded the company, over priced the product and under performed on the quality of the service - currently over 20 per cent of the equipment in the 150 hospitals in which Patienline operates is in some way faulty.
The hard pressed ward and call centre staff who are paid little more than the minimum wage - with unobtainable high pressure sales inventives - are either leaving in droves or calling in sick as a direct result of the vast quantity of daily complaints from ward staff and patients.
Amazingly a Patientline spokesperson said on Friday: ''there has been a reduction in incoming call revenues as a result of a challenging operating environment and the recent instruction by Ofcom, whereby a message must be played to customers at the start of calls informing them of the cost of the call.'' So there you have it Patientline's failure is a result of not understanding their customers and consumer legislation!
Since Patientlines demise is now inevitable there is an urgent need for the Government to establish non-profit organisations to deliver the 'patient power' service (a Blair legacy) that Patientline have quite spectacularly failed to do.
Friday, September 28
The End of Week Quote
Thursday, September 27
Best Left to Politicians ?
Why are the representatives of the nation’s business community curiously reticent on this vital issue when on the other hand the trade Union movement has been very vocal? The answer, in part, is buried in the key issue, that of the opt-out (or otherwise) negotiated by Tony Blair of the Charter of Fundamental Rights, this being an annex to the treaty.
At the recent TUC Congress Union leaders took the issue head on. The Prison Officers Association, RMT, and GMB, dealt a sharp rebuff to Gordon Brown. Although they stopped short of also pledging to campaign to any future "no" vote, it was made clear that, if the government does not change its position on the Charter opt-out, they will in fact join a "no" campaign.
The Charter of Fundamental Rights is also matter of some concern to both the representatives of the corporate business world the CBI as well as the FSB, the largest organisation representing the nations 3 million small businesses; both organisations are concerned as to whether the opt-out that Tony Blair claimed to have secured is in fact enforceable in law.
The FSB goes as far as to comment that: ''It would be a huge step backwards for us to sign up to this treaty if it meant surrendering our hard-won economic advantage over our neighbours in Europe.'' Though the FSB specifically added that: ''Our 210,000 members do not see the internal workings of the EU as being a priority for action''. Well that is probably true since FSB branch delegates, on behalf of their members, have twice voted to persuade the government to leave the EU at the Federation’s annual conferences (in 1995 and 2001).
The drivers of the Trade Unions position, however, are angered at the opt-out for British workers from the EU Charter. This, they claim, will give their counterparts in the other 26 member states increased rights to take industrial action – in particular, the right to strike. The GMB in particular says its members are "bitterly disappointed" that the charter will not apply to British workers. It states that the government needs to show that it is committed to "Europe's social dimension as this is necessary for British trade unions' support for the future development of Europe. Needless to say, the Trade Unions position is somewhat at odds with other pro-referendum campaigners who oppose the treaty in principle. The unions, it seems, will be campaigning on a platform of "more Europe", rejecting the treaty because it does not increase the EU's powers sufficiently.
The business organisations are clearly united in the view that if the Charter opt- outs do apply then their position is best summed up in the words of Adam Powell, Press Officer at The Confederation of British Industry (CBI). ''The Reform Treaty is a political issue that in our view is best left to Politicians.'' A comment that one would expect from the corporate world (but not the small business community) whose vast resources is able to effectively influence the EU project.
So there we have it; the debate is now raging from all angles, an important fundamental issue which affects all segments of our country and yet our Prime Minister is stubbornly refusing to keep his promise of a referendum.
Monday, September 24
The Sun has got his hat on .......
Statue of Crapper
Well if there are to be nominations for appropriate British Subjects to have new statues erected in their honour in our Capital City the editorial team on this Blog wish to nominate Thomas Crapper. Mr Crapper was a small entrepreneurial Business man that mass produced the WC and ignored the prudish attitude of mid-Victorian society in the interests of public health - and indeed growing his own business.
Whilst Thomas Crapper did not invent the first flush toilet he very much advanced its popularity. He was a very shrewd businessman, salesman and self-publicist. In a time when bathroom fixtures were barely spoken of, he heavily promoted sanitary plumbing and pioneered the concept of the bathroom fittings showroom.
Thomas Crapper's name has been taken in vane since his death in 1910 and now this Very British (plumber) Subject deserves public recognition. The Editor will make a note to mention the promoting of a statue of the late Mr Crapper to the Federation of Small Businesses; one feels a motion at the annual conference coming on.
Sunday, September 23
The ''Family'' Blog
For a fuller explanation go here. I hope readers will approve of our new adopted family in the mean time this Blog will as the great man often said when the chips were down: '' Keep Buggering On (KBO)'
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The (Regular) Sunday Quote
Man of Letters
Letter Published Friday 21 September'07
In The Northern Echo
Sir
Don't Rock the Rock.
Confidence is a delicate thing. Savers are no longer queuing at the doors of Northern Rock for their money back because there is enough residual trust left in the government to believe, for the time being, the Chancellor's promise that the taxpayer will underwrite the finances of the bank.
The last thing in the world Northern Rock savers need is any doubt. from the EU Commission. This week Brussells has requested information from the British authorities over the government support of Northern Rock, concerned that it could violate EU state aid laws if support leads to distortion of the banking market.
The one thing the Chancellor did not make clear was that his guarantee to Northern Rock savers is conditional – and time-limited. The "conditionality" is that any guarantee made is valid only insofar that it conforms with EU requirements, for the time period in which it is allowable. If Northern Rock savers come to the conclusion that, at any time, the EU can pull the rug from under the UK government, then we may see queues re-forming outside the bank offices and this time there will be nothing that can be said which will turn them away.
If I still had any money in Northern Rock (or any money at all), I would be very worried.Peter Troy, Sedgefield.
(With thanks to Dr Richard North)
Is MAD Driving you, Mervyn?
Saturday, September 22
The End of Week Quote
''The Reform Treaty is a political issue that in our view is best left to Politicians.''
Clearly one can assume that they are not that keen on people power. Next Wednesday the UK business world's view on a referendum on this vital issue will be explored in detail in The Journal. Readers should check the 'In my view' colum an irregular series by Peter Troy.
Community Support ?
Friday, September 21
The Rock and the EU
Thursday, September 20
London Assembly Demands Referendum
Hartlepool's Twilight Zone
Wednesday, September 19
Biofuels - Not Green
The Great Debate Continues
This week saw the amazing sight of UKIP leader Nigel Farage speaking at a fringe meeting at the Lib Dem Conference. Mr Farage was appearing at the event to support Lib Dem leader Sir Menzies Campbell's surprise call for a referendum on not the EU 'Reform Treaty' but on the whole question the UK's EU membership.
It has to be said that Nigel Farage's message that Britain should leave the EU to gain control of its own destiny did not go down well with all members of the pro-EU audience - which was to be expected.
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"I shall treasure my Lib Dem conference pass over some years to come. I never thought that would happen," Farage told the meeting.The UKIP leader was sharing a platform with fellow MEP Chris Davies, the former leader of the Lib Dem group in Brussels.
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Mr Davis said to the meeting said he did not believe there should be a referendum on the constitution treaty - as it was simply a "sensible" reform of the European Union and there was "nothing fundamental" about it. Errr right well......... !
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Many members in the Lib-Dem audience applauded UKIP's call for a referendum on Britain's membership of the EU, prompting the UKIP leader to tell the Lib Dem delegates "it is not that awful to agree with UKIP occasionally". Well what ever next!
Tuesday, September 18
Plain Plots
Troy's Short Briefs
The bare facts:
● Over-regulation costs Britain at least £26 billion per annum
● The Common Agricultural Policy costs Britain at least £15.6 billion a year
● The UKs accumulated trade deficit with the EU is £359.5 billion
● This year membership of the EU will cost the uk £50.6 billion net.
Monday, September 17
Lost Confidence
Paradoxically the recent statements by both The Chancellor of the Exchequer, the Chief Executive of Northern Rock and indeed the Chairman of the Financial Services Authority that Northern Rock investors have no cause for concern are as any expert in economics or commerce will confirm accurate. Yet the past few days run on the Bank in which over £2.5 billion pounds has been withdrawn will probably now cease to exist in 12 months, a buy-out clearly will now be forth coming. The most likely buyer being HSBC who have currently only a very small slice of the UK mortgage market.
Potential corporate raiders received a boost late on Sunday evening when the Bank of England pledged to keep the emergency loan facility in place after a sale.
At the end of the day the run on the Northern Rock Bank (or as we refer to it as the 'run on the rock') has been caused without doubt by a complete and utter lack of trust in our corporate and political leaders. We are witnessing on our high streets a very un-British phenomena to which the cure is simple but long term - a return of transparent credible political leadership.
School EU Debate
Following a heated but well informed and at times humorous debate the students debated the key issues of the UK's continued membership and concluded by a majority of 60 per cent to leave the EU.
The motion ''This house proposes that the UK leave the EU '' was proposed as readers may by now have guessed by the editor of this blog who following the debate commented to the press: '' Excellent debate excellent points and excellent result''.
The motion was opposed by Dr Christian Schweiger Lecturer in Political Science at Durham University.
Run on the Rock
The 'take' on the 'crises' by this blog is that the run on the bank was caused by a series of badly handled media communications and an amazing lack of understanding of corporate commercial practice by the great British public which in turn was not appreciated by the Directors of the Northern Rock Bank. The volume of bank customers demanding their money back is now causing the bank to rock - shares this morning at 8.30 am - have dropped 32 per cent.
A worthy comment that can't be found elsewhere is ''Don't Panic'' from Arthur Dornan a Director of Independent Financial Advisers Carterbar based in Billingham in the North East of England.
Arthur specifically comments:
Northern Rock is a massive mortgage lender which receives a relatively small amount of funding from savers. It therefore borrows significant amounts from the money markets but due to the concerns about the USA sub prime mortgage market, lenders have been more cautious about investing in mortgage lenders and basically Northern Rock have been unable to raise enough money for their day to day needs. They have therefore had to approach the Bank of England for a loan.So there we have it: Don't panic don't even act hastily. Northern Rock are this morning putting out the message 'crises what crises?'.
The fact that the Bank of England has agreed to provide this is a very clear indication that they believe that Northern Rock is not likely to go bust.
At the Carterbar office we have had calls from investors and borrowers concerned about their position and have told them that they should not act hastily. However, huge queues at their branches suggest that investors are not prepared to take risks, and we have heard of one saver who withdrew £3.2m.
Rashly withdrawing money really is pointless. Such panic withdrawals can only make the situation worse but the fact remains that Northern Rock is a profitable business. They have caught themselves in the position of a small business who wins a lucrative contract which will pay a handsome profit in six months but needs to pay the staff each week, so they approach their bank for an overdraft.
Sunday, September 16
The Appellant In Person
Relieved that I was not in the dock and thus in a better position to argue my case I placed my carefully prepared papers on the long shiny bench in front of me. Looking round I observed the stern faces of the two Magistrates sitting aloof with the Judge. They looked out of place next to the scarlet robed Crown Court Judge in his horse hair wig and the Crown Prosecution Barrister (an amiable fellow) who I immeadatly nicknamed 'Rumpole'. In the seats normally occupied by the jury sat six Magistrates from Hartlepool who were observing the morning's session. One reporter (a charming young lady) from The Hartlepool Mail sat shorthand notebook at the ready.
The events that led me to the Crown Court to appeal my conviction of not filling in a Notice of Intended Prosecution, known as NIPs (see Revolting Action January 2007) following an alleged speeding offence. I was convicted last month at Hartlepool Magistrates' Court (see From the Dock - July 07).
The proceedings lasted 45 minuets 'Rumpold' addressed the court summarising rather well the situation that was before the Court. The narrow point of my appeal was really quite simple I had in fact given the required information to the Chief Constable not on the innocuous NIP form but in a letter of protest to the Chief Constable. When satisfied that he understood the case the Judge beamed at me: ''Well Mr Troy why did you not fill in the NIP form?''
Well your Honour I thundered: ''It is an Englishman's right to protest.'' I explained that at the time of my letter two very British Gentleman had made an application to the European Court of Human Rights that Section 172 of the 1988 Road Traffic Act which demands that motorists suspected of such heinous crimes as travelling a few miles an hour over the prescribed limit confirm that they were the driver of the vehicle on the date and time stated is contrary to their Human Rights. (British persons who by the way who are suspected of minor offences such are murder, rape theft, arson etc do not have to make such a declaration and are protected by our ancient right of silence).
His Honour asked a number of questions - I read out my letter to the Chief Constable from last January stressing that I objected to filling in the NIP form but nevertheless complied with the adequacy of the Road Traffic Act of 1988. In short I was very mildly protesting at the abolition of the right to silence for British motorists. During the exchange between my self and the Judge the six Magistrates moved their heads from left to right and back again as if watching a tennis match at Wimbledon.
The Judge and the two presiding Magistrates left the Court to deliberate. Taking a line from Alex Guinness in the 1950's Ealing comedy Kind Hearts and Coronets I lent forward to 'Rumpole' and remarked that ''I must confess to being a little curious as to the outcome of their deliberations''. Well I know I was not (like the character that Guinness was playing) on trial for my life but the £120 fine and costs imposed by their worships in July - to say nothing of the principle - was worthy of the mighty fight I was putting up. ''Oh'', said 'Rumpold' leaning back '' I think you have the day''
''All stand'' shouted the Usher in as commanding voice as she could muster. The six magistrates from Hartlepool all stood and then sat as if they were one. I remained standing. The Judged glared at 'Rumpold' and in speech that lasted some ten minutes detailed why the case in the lower court should not have been tried that I had in fact satisfied the requirements of the Section 172 Paragraph 4 of the Road Traffic Act 1988 and in tones that could have been set to music confirmed that ''I find for the Appellant''.
I gave a sight nod to 'Rumpold' as I left with the satisfied knowledge that British Justice had been done and that the original allegation of speeding last November of a few miles per hour over the 40 limit had disappeared well into the mist of (my) legal argument.
The usher called ''next appeal case please'' I replied to her ''and I expect to win that one as well''. Understandably she look confused, but that will be an other story for another day.
The Sunday Quote
Booker Across the Pond
Saturday, September 15
Patientline's Penny Shares
The company dramatically raised its charges in April 2007, but adverse publicity which this blog played a key part see links below) was humiliatingly forced it to reduce prices in August. Outgoing calls went up to 26 pence a minute, this was cut back to 10 pence a minute (to BT lines only) in August. But incoming phone calls are still charged at the rip off rate of a huge 49 pence a minute. At least 10 per cent of Patientline's bedside equipment is faulty at any one time; something which causes unacceptable stress in the hospitals where patient operates.
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Staff absence due to sickness is at an all time high and resignations of key staff are a daily occurrence. This is undoubtably due to the pressure placed on staff directly as a result of the corporate operational failings of the company.
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In a recent statement the Directors confirmed they are still looking for ways to sort out the company's huge debts (one understands that sentiment) of £85 million and that '' other ideas for the reconstruction of this debt are being explored". Well, one suspects at least one disgruntled share holder will be asking at the AGM if the lacklustre board members actually understand the needs of their customers; since they give every reason of not doing so.
Friday, September 14
Honouring the Covenant
The End of Week Quote
Wednesday, September 12
How Do You Do?
The views expressed in this blog are those of the Editor and do not necessarily, though they should perhaps, represent the views of any political party, organisation, think tank, media news outlet or person (living or dead) that is (or was) or is about to be formally associated (or disassociated) with the Editor.
Trade Union Members Revolting
A third of voters would consider voting for another party — enough for Labour to lose power, the YouGov poll said. The most powerful unions will this week demand a vote on the ''reform'' treaty. The GMB and rail leaders will put motions to the TUC conference on today to demand a referendum on the treaty.
Curiously business organisations have yet to make any significant comment on the debate for a referendum!
Sunday, September 9
Winning Doesn't Matter.
"Winning really matters," wrote the Tory leader in yesterday's Daily Telegraph. "Coming a respectable second will condemn Britain to five more years of waste, disappointment and failure." So obvious and yet still so often forgotten. All eyes are on Mr Cameron in the countdown to Blackpool, and rightly so. But the real question is whether his party and those who call themselves Tories want to win as badly as he does.
Yet we are told "Tories vow to match Labour spending"
No cutting back on spending and no worthwhile tax cuts. What is the point of a Tory victory?
From Sympathy to Suspicion
Whilst the death of a four year old girl, however caused is a tragedy; there is a need to balance that with the many other vital issues and events that affect the lives of British people. The fact that that balance has been missing, yet again, from the press is a reflection of how far editorial journalistic standards have fallen in the British press in recent years.
If one must read about the issue it is The Scotsman that provides probabley the best analysis of the current situation. The Maddie affair: From sympathy to suspicion
Coming Soon on this Blog
Watch this space!
Of Busses and Brussels
Very British Warriors
The Sunday Quote
G K Chesterton (1874 - 1936)
Chesterton considered himself a mere "rollicking journalist," though he was actually a prolific and gifted writer in virtually every area of literature. A man of strong opinions and enormously talented at defending them, his exuberant personality nevertheless allowed him to maintain warm friendships with people such as George Bernard Shaw and H. G. Wells with whom he vehemently disagreed. Indeed a very British writer.
From the (Senior) Editor's Desk
Saturday, September 8
A Self Serving Media Whore
Today, the big question in British politics is about our society: how we tackle the family breakdown, the crime, the educational failure and the welfare dependency that are all part and parcel of the social breakdown that is disfiguring our country. Much of the answer is the same: give people more freedom and control over their lives, so they can exercise responsibility.
So what can the government possibly do to make sure I have more money? Well perhaps cut down on public sector waste and a vast reduction of the welfare state so that we may keep that which we earn.
But where are the policies that tell me he knows this? Where is the "Small government, low tax" mantra we expect and demand from a Conservative leader? Until I hear the words "Extensive tax cuts" from this man I will not be a believer.
While the environment and social responsibility are things we all have a stake in Simon Heffer is more in touch with what is worrying the average voter... Money, credit and housing.
For some time we have all known that things were too good to be true. We have all been living as if there were no tomorrow and suckers for every thing we can have now. We have also known that a crunch is coming and it is only a matter of time before we feel the effects of New Labour profligacy.
But why have we collectively been spending money we don't have? I can offer this... Some of us think that because we go to work we should be able to have those things that people who do not work cannot.
We the workers have done our bit. We have done things we hate for less than we deserve and we have had our money confiscated and abused. Who can blame us for throwing caution to the wind. With a society like ours who will jail a man in debt?
While the welfare state has ensured that we all have the basics, those who put in the extra effort do not see the rewards of doing so. The socialist drive for equality has worked alright. But equality never equates with fairness.
Friday, September 7
A view from the North Junior.
Tell us something we didn't know.
We are also told "Many had their studies funded by local education authority grants." Anyone surprised? Melanie Phillips is still AWOL after summer vacation but I'm sure wherever she is she's working up quite a foam with which to start the new political season.
In a second report in the Times we learn of university degrees that "may add nothing to a lifetimes salary":
"The expansion of university education has reduced the value of some degrees to zero, with recent male graduates in arts and humanities earning no more than those who left education after their A levels."
And so, when faced with a deadly threat from Muslim extremists preying on young Muslims who have no chance of getting a decent education or succeeding in industry (as if they were somehow different from the rest of todays youth) and a university system which achieves little more than masking a vast youth unemployment problem, you would expect the Tories to be leading the field in the media this week. At least you'd expect that under any other Conservative leader.
Were I in my normal flow of motivation I would descend into an incandescent rant about the inadequacies of the modern day Conservatives and their "leader" but today I feel no need. Helen over at EUreferendum, clearly has more energy for rubbishing David Cameron than I today, which is quite unusual.
The problem is, it's a turkey shoot these days. You need a moving target to enjoy it. As a computer programmer I now have enough material to write a random Anti-Cameron Autoblog application. All I need do is an RSS newsfeed to the comments section of a Simon Heffer piece any time he mentions the C word. One can also take ones pick from here. What could I possibly add without descending into vulgarity?
But that would deprive bored bloggers of the chance for some typing practice and a chance to enjoy using all the delectable words from the negative end of the British lexicon.
End of Week Quote
Would you join up?
When I ask members of the public with regard to the complete inadequacy of army vehicles they say "Send people into stupid situations and they'll die." When I ask my MP I get the usual brush off... "I have raised this with the Secretary of State for Defence but to no avail". Hardly surprising then, that soldiers would defect to private organisations who equip properly and pay properly.
There is still every reason to join the armed forces in terms of the opportunities in and after service. All the best aviation and technical jobs prefer some exposure to armed forces because of the training and experience it offers. But balance that with the very real possibility of being blown to smithereeens in one of these contraptions for no reason other than MOD arrogance and indifference. It's a no-brainer.
I see remarks along the lines of "You have to accept there will be casualties if you send young men out to fight". These come from the public and generals alike. Why do I have to accept that soldiers die needlessly? Blind acceptance of the way things are is the mentality of dumb beasts. You might as well say "You have to accept if you do not have wings you will never take to the skies." It shows a distinct lack of imagination, ambition and care. Thankfully the Wright Brothers never shared this view.
You could expect this kind of nihilism from those with no stake in our society. Those who lack the will to see it succeed in it's mission to bring stability and prosperity to the forgotten regions of the world. Also from those who care for nothing just so long as the cheap Chinese imports keep rolling in; But when our top brass shares this same attitude and compounds it by sending our troops out in unarmored death traps, ignoring the vast design experience of the Israelis and South Africans in favour of their pet toys, one is hardly surprised that those who would be inclined to join up take a boring, but safe job in a call centre instead.
As with all things political in this age, apathy wins. If the government is not willing to take its wars seriously, if our brass accepts the death of troops so freely, if the public cares so little, why should anyone be asked to put their lives on the line? Furthermore, what is the point if we are going to surrender just for the want of some half decent trucks?
Soldiers are leaving because they feel the public no longer believes in their mission and that "society no longer recognizes their sacrifices". They are right. The prevailing view being that troops are "government troops" not "our troops".
In effect the government is no longer seen as acting on behalf of the nation and by proxy, the armed forces are not either. Someone-elses' government, someone elses' army, someone elses' war. When we lost our democracy we lost our country too.
Thursday, September 6
''Up Yours''
Taxman Receives A Final Demand
HMRC says payments to business owners that complied with the taxpersons incentive will now be delayed until December. We on this blog agree with the statements of outrage from the FSB.
"It is a very different scenario when HMRC are owed money from small businesses," said a frustrated Bill Knox, FSB Taxation Chairman, a man well known for is forthright comments. "There is little room for a small business owner to tell the taxman, 'actually, it will take about four months to pay you because we’ve just been too busy’.
"What we are saying (continued Mr Knox) is don’t wave a carrot to small businesses if it’s going to be left in the air for months. The financial incentive may not be a substantial amount to larger businesses but is vital to smaller ones, and waiting over a quarter of a year for it is too long a time."
In contrast, the Department for Business, Enterprise and Regulatory Reform (formerly the DTI and indeed it does sound like a department from ''Yes Minister'') has been working hard to penalise business people who fail to pay on time since the introduction of late payment legislation in 1998.
Wednesday, September 5
''Your Fired''
A company, feeling it was time for a shake-up, hired a new Chief Executive Office (CEO). This new boss was determined to rid the company of all slackers. On a tour of the facilities, the CEO noticed a guy leaning on a wall. The room was full of workers and he wanted to let them know he meant business!
The CEO walked up to the guy and asked, "And how much money do you make a week?"
A little surprised, the young fellow looked at him and replied, "I make $300.00 a week. Why?"
The CEO then handed the guy $1,200 in cash and screamed, "Here's four weeks pay, now GET OUT and don't come back!"
Feeling pretty good about his first firing, the CEO looked around the room and asked, "Does anyone want to tell me what that goof-off did here?"
With a sheepish grin, one of the other workers muttered, "Pizza delivery guy from Domino's."
Now we know why we in the UK have so many EU inspired Employment Laws - they are to protect us from US management practices!