This week it could be expected that the End of Week Quote would quote either the outgoing or incoming Prime Minister. We have decided that both have been well, if not over reported this week. So instead we quote Patientline's Commercial Director Charlotte Brown who said to Graham Scatchel of BBC news three weeks ago:
''Patientline does not encourage hard-selling and our advisors are merely there to provide information and support to patients.''
That is pure B......ks! This week Patientline have stressed to all their 'advisors' who daily patrol the wards in 157 UK hospitals that they are expected to achieve pre set targets on key performance factors including sales of pre pay cards.
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Recently BBC News, with our help, exposed, in detail the pressure that Patientline staff are put under to sell an unreliable and over priced service to sick people. In many of the Hospitals that Patientline operates an unacceptable amount of equipment (normally 10 per cent of bedside units) is regulary out of commision due to technical faults.
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So much for the Blair/Milburn 'Patient Power Programme'. Clearly Mr Gordon (Change) Brown needs to put this national disgrace on his list of change priorities.
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